1.1 Booking Options
There are three options for booking accommodation with Urban Student Life (USL):
1.1.1 Web Direct
To make a booking online, you will need to select the property and room type you wish to book and follow the on-screen instructions to complete your booking. You will be completing an electronic Assured Shorthold Tenancy Agreement (AST), and during this process you will need to supply all relevant documentation. Your window of time when booking online will be limited to four (4) hours from the start of the booking process to complete the AST; this applies to you and your UK Guarantor (if applicable). If you do not complete the AST in this time, it will be deleted and you will need to restart the booking process.
1.1.2 Via Accommodation Team
To make a booking, you are required to select your room type via our accommodation page. Once we have received your enquiry, you will be invited to complete an electronic AST, which will be issued to the email address you have provided. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days, or 2 calendar days during peak times, to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST will be cancelled.
1.1.3 Third Party Agent
To make a booking via a third party agent, you will need to follow their booking process. When the third party agent has processed your booking, you and your UK Guarantor (if applicable) will be required to complete an AST, which will be issued to the email address provided during the agent booking process. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST may be cancelled.
Please note that third party agents may require you to pay booking/application fees direct to them, as well as subscribe to their own terms and conditions and USL shall have no liability for refunds of application fees paid to third party agents. Check with the agent you are booking with for this information. USL shall have no liability for the conduct of any of the third party agents you have chosen to book through.
An AST is a legally binding document, and tenants and UK Guarantors (if applicable) should read this document carefully before agreeing to the terms of the agreement.
1.2 Acceptable documents during Tenancy Application:
Tenant
- Identification: passport, driving licence or photographic national identity card
- Student status: valid student identity card or offer/acceptance letter from university/college
UK Guarantor
- Identification: passport, driving licence or photographic national identity card
- Proof of income: pay slip or bank statement (showing incoming salary)
- Proof of address: mortgage statement or utility bill
All acceptable documents must be in English. USL reserves the right to reject any documentation that is not in English, or that is unclear.
All booking applications are subject to passing Right to Rent Checks. For more information, see
www.gov.uk/landlord-immigration-check.
USL will review your signed AST and email you a countersigned AST confirming your booking. A member of the accommodation team will contact you if we are unable to countersign the AST, and they will inform you of the reason(s) why.
1.3 Booking Fee
To book a room, create an online account and select ‘book now’. You can choose the property, your room and the required tenancy length, then pay your deposit and accept the room offer within a few minutes.
If you have any special requests or requirements please use the
'create application' route instead.