Student Accommodation

Terms and Conditions

Urban Student Life Terms and Conditions – Version [2.2] June 2019


    1. The Promoter

    2. The Competition

    3. How to Enter

    4. Eligibility

    5. The Prize

    6. Winners

    7. Claiming the Prize

    8. Data protection and Publicity

    9. General


    1.                 The Promoter

    The promoter is: Homes for Students Ltd, The Innovation Centre, Hornbeam Park, Hookstone Road, Harrogate, HG2 8QT.

    1.                 The Competition

    2.1               The title of the competition/prize draw is Love Where You Live? Rebooker Prize Draw (Canterbury Student Village)

    2.2               Any student who rebooks their accommodation from 00:00 on 1st Feb 2021 to 23:59 on 31st March 2021 will automatically be entered into the prize draw/Competition

    2.3               The competition is specific to the following Homes for Students Ltd brand and property : USL - Canterbury Student Village

    1.                 How to Enter

    3.1 Any student that rebooks a room at Canterbury Student Village will automatically be entered into the prize draw. A ‘booking’ is a tenancy agreement accepted online and deposit paid.

    1.                 Eligibility

    4.1               Students must have paid their deposit and electronically accepted/signed a tenancy agreement in order to be eligible to win the prize.

    4.2               The winners of the competition must have moved into the property and paid any rent due before their prize will be presented. winners give unconditional permission for their names and photograph images to be used in any promotion as prescribed by the promoter.

    1.                 Prizes

    5.1               There is one prize and only the property stated in point 2.3 is included.

    5.2               Each bundle consists of a variety of items which are listed in point 5.8.

    5.3               Prizes are subject to availability. There is no cash alternative for the prize.

    5.4               The prizes will be supplied by the Promoter.

    5.5               The Promoter reserves the right to substitute the prize with an alternative prize of equal or greater value if circumstances beyond the Promoter's control makes it necessary to do so.

    5.6               The prize is not negotiable or transferable.

    5.7               In order to claim the prize, you must respond to the email/phone call notification informing you are one of the selected winners within 7 days.

    5.8               Colours of prizes are not guaranteed.

    5.9               Prize List


    1 x Ipad Air 4th Generation  

    1.                 Winners

    6.1               The promoter will contact the winner personally, directly via email and phone and will take all reasonable steps to contact the winners within the set 28 day period stated in 5.7.

    1.                 Claiming the Prize

    7.1               The prize may not be claimed by a third party on the winner’s behalf.

    7.2               The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available, or has not claimed their prize within 7 of days of the email/phone call notification, the Promoter reserves the right to re-draw the prize and offer the unclaimed bundle to another prize draw participant.

    7.3               If the winner does not subsequently move in to the property or rent has not been paid in accordance with the tenancy agreement, the Promoter reserves the right to re-draw the prize and offer it to another prize draw participant.

    7.4               The Promoter does not accept any responsibility if you are not able to take up the prize, if you do not receive the notification within the allotted time limit, or for any other circumstance that prevents you claiming the prize.

    1.                 Data Protection and Publicity

    8.1               The winners’ names and accommodation name will be utilised on Homes for Students Limited’s social media and other promotional channels to promote who has been selected from the prize draw. By claiming a prize, you agree that your data may be used in this way.

    8.2               The winners’ social media handles will be used on Homes for Students Limited’s social media and other promotional channels with permission from the winner.

    1.                 General

    9.1               The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

    9.2               The Promoter’s decision is final.

    9.3               Nothing in this promotion affects or alters the terms of your Tenancy Agreement, or any clauses within it.
  • 1.1 Booking Options
    There are three options for booking accommodation with Urban Student Life (USL):

    1.1.1 Web Direct
    To make a booking online, you will need to select the property and room type you wish to book and follow the on-screen instructions to complete your booking. You will be completing an electronic Assured Shorthold Tenancy Agreement (AST), and during this process you will need to supply all relevant documentation. Your window of time when booking online will be limited to four (4) hours from the start of the booking process to complete the AST; this applies to you and your UK Guarantor (if applicable). If you do not complete the AST in this time, it will be deleted and you will need to restart the booking process.

    1.1.2 Via Accommodation Team
    To make a booking, you are required to select your room type via our accommodation page. Once we have received your enquiry, you will be invited to complete an electronic AST, which will be issued to the email address you have provided. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days, or 2 calendar days during peak times, to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST will be cancelled.

    1.1.3 Third Party Agent
    To make a booking via a third party agent, you will need to follow their booking process. When the third party agent has processed your booking, you and your UK Guarantor (if applicable) will be required to complete an AST, which will be issued to the email address provided during the agent booking process. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST may be cancelled.

    Please note that third party agents may require you to pay booking/application fees direct to them, as well as subscribe to their own terms and conditions and USL shall have no liability for refunds of application fees paid to third party agents. Check with the agent you are booking with for this information. USL shall have no liability for the conduct of any of the third party agents you have chosen to book through.

    An AST is a legally binding document, and tenants and UK Guarantors (if applicable) should read this document carefully before agreeing to the terms of the agreement.

    1.2 Acceptable documents during Tenancy Application:


    • Identification: passport, driving licence or photographic national identity card

    • Student status: valid student identity card or offer/acceptance letter from university/college

    UK Guarantor

    • Identification: passport, driving licence or photographic national identity card

    • Proof of income: pay slip or bank statement (showing incoming salary)

    • Proof of address: mortgage statement or utility bill

    All acceptable documents must be in English. USL reserves the right to reject any documentation that is not in English, or that is unclear.

    All booking applications are subject to passing Right to Rent Checks. For more information, see

    USL will review your signed AST and email you a countersigned AST confirming your booking. A member of the accommodation team will contact you if we are unable to countersign the AST, and they will inform you of the reason(s) why.

    1.3 Booking Fee
    To book a room, create an online account and select ‘book now’. You can choose the property, your room and the required tenancy length, then pay your deposit and accept the room offer within a few minutes.

    If you have any special requests or requirements please use the 'create application' route instead.
  • You have two payment options:
    1. Pay in full
    2. Instalments

    Direct Debit For all our properties, we request you set up a Direct Debit from a UK bank account. A Direct Debit mandate will be sent with your AST and rent payment schedule. There is no charge for this service.

    Payments via Credit or Debit Card

    It is the tenant’s responsibility to ensure funds are available to cover rental amount(s) in line with published payment terms (see 2.1 Instalment Schedules); we strongly recommend that you apply for Student Finance well in advance if you are relying on this to cover rental amount(s). Non-payment will be treated in line with the USL debt collection procedure (details of which are available on request).

    2.1 Instalment Schedules

    Payment in Full

    This will be taken in August, or if booked in or after August, prior to the AST start date.

    Payment in Instalments (requires a UK Guarantor)

    If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.
    If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.
    Please note you must have paid the rent due by the time you arrive to check in.
  • If you wish to secure your accommodation with us and you are planning to pay your rent in instalments, we ask that you provide a qualified UK Guarantor. A Guarantor is a responsible person who agrees to pay any outstanding rent and associated rent recovery costs for the tenant for whom they are acting as Guarantor, should the tenant fail to keep up with the rent payments for the accommodation. The agreement is a legally binding document and should not be signed lightly.

    Providing a Guarantor is common practice in the UK and provides USL with the security and knowledge that the rent will be paid in full.

    USL will carry out all necessary credit checks as prescribed by law and will reserve the right to reject nominated Guarantor applications if the requested information is not provided and the nominated Guarantor does not meet the minimum requirements. The minimum requirements for a Guarantor are:

    • UK resident for a minimum period of 3 years with permanent address in the UK

    • In full-time employment (earning a minimum of thirty [30] times the tenant’s monthly rent)

    “Housing Hand” can act as your guarantor if you do not have a qualified UK Guarantor. The Housing Hand guarantor service can be selected during your tenancy application. For more information on Housing Hand, please visit 
  • 4.1 Cancellation cooling off period(s)
    If you choose to cancel your booking with USL, you will have 5 calendar days after signing your AST to do so.

    If you made your booking fewer than 5 calendar days before your AST start date, you may cancel your booking until the earlier of (a) 5 calendar days after signing your AST, or (b) the date you actually check in.

    You may request to cancel your booking by sending an email to

    USL will refund your deposit (less a £50.00 fee) within 14 calendar days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

    4.2 Cancellations after the cooling off period(s)
    You will not be able to cancel your booking after your cooling off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your AST.

    4.3 Cancellations after you have moved into the accommodation
    We hope you speak to our local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met:
    • You provide sufficient evidence to support your cancellation request.
    • You make your cancelation request in writing.
    • You find a suitable replacement (who must be enrolled as a full-time student at a local university or college) to take a new tenancy agreement for your room for the remaining period of your contract.
    • The incoming tenant must enter into an AST with USL, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor.
    • Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation.
    If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation. You will also remain liable for the rent payment until the new tenant’s AST starts.

    4.4 Cancellations by USL or the Landlord
    Our terms and conditions require you to sign your AST within the period specified on your electronic AST. If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled.

    USL retains its right to cancel your AST and retain your deposit should you fail to provide a suitable guarantor for your tenancy on more than 2 occasions.
    If for any reason USL is not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution on terms sufficiently similar than the ones already agreed upon. The accommodation will be in the same building, or if not possible, then a suitable alternative accommodation will be provided in an adjacent building or, in any event, in a building as close as possible to the original building. If we cannot offer a suitable alternative, we will refund all monies paid to USL. Should you unreasonably decline the alternative accommodation, you can find a suitable replacement tenant to take over your tenancy and you and your Guarantor (if applicable) will remain liable for the rent payment until such time.

    4.5 First-year students who do not get a place at university: “No Place, No Stay”
    This offer is applicable to undergraduate first-year students only.

    If you are a prospective first-year undergraduate student, and your offer of a place at your preferred university/higher education institution is withdrawn, you may be eligible to receive a refund of your deposit minus a £50 fee.

    You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does not have availability in a USL property. Where you have been accepted in university in a city where USL has availability in a property, your booking will be transferred to that property.

    To cancel under “No Place, No Stay”, you must supply either (a) a copy of a written rejection letter from your chosen university/college; or (b) a copy of the acceptance letter from a new university. This must be received by USL ( within 5 calendar days of the date on which you have requested a cancellation. On receipt of the required documentation, provided it is satisfactory, the agreement will be cancelled with a refund of your deposit, minus a £50 fee.

    4.6 Room Moves
    We do not offer room moves once you have checked in. Nevertheless, in very limited circumstances and depending on availability, we may allow a room move. If you wish to change rooms, please contact the on-property team to discuss your requirements. If you are upgrading to a higher standard of room, you will have to agree to any uplift in rent. There is a £50 fee for changing rooms.
  • This website is owned by Homes For Students Ltd (“USL”), whose with registered number 9840367 and registered address at Homes for Students Ltd, The Innovation Centre, Hornbeam Park, Hookstone Road, Harrogate, HG2 8QT
    5.1 Except where expressly indicated, nothing on this website constitutes an offer to enter into legal relations, including but not limited to contractual obligations.
    5.2 While USL takes care and every precaution to ensure that the information contained on this website is accurate and up-to-date at the time of updating, which will be carried out from time to time as USL sees fit, the information on this website is disclosed “as is” and without any warranty of any kind. USL accepts no responsibility or liability for any loss or damage howsoever caused as a result of any information contained on this website.
    5.3 USL is not responsible for and makes no endorsement or certification as to the integrity or accuracy of the contents of any third party information included on this website. USL recommends that you verify such information with these parties directly.
    5.4 USL is not responsible for the content of any external sites. Any links to external sites from this one are undertaken at your own risk and without reliance upon any information, representation or certification from USL, its employees or agents.
    5.5 References to any product or service that has been or may be provided by USL or any third party company will not constitute promises as to the availability of such products or services at any time. USL reserves the right to make any improvements in and/or changes to products and services described on this website at any time without notice.
    5.6 Please note that any personal information you provide may be used by USL or our agents for the purpose of customer/client administration as defined by the Data Protection Regulations. If you do not wish your personal information to be used for this purpose, please indicate this by ticking the appropriate box when submitting your details.
    5.7 Except as indicated, USL or its subsidiaries own the copyright to or valid licence in the contents of this website. All rights are reserved in respect of all trademarks, trade or brand names registered or otherwise, owned or held by USL.
    5.8 This site is operated and controlled in the United Kingdom and is governed by English law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
  • By accessing the USL webpages, you agree to the following terms. Please note that you must not access our pages if you do not agree to all the terms below in their entirety.
    6.1 The entire contents of any and all information published on the world wide web by or on behalf of USL is provided “as is” without warranty of any kind. Notwithstanding the above, and to the fullest extent allowed by law, USL hereby disclaims all warranties and conditions with regard to the contents of this information, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement, except where such disclaimers are held to be legally invalid.
    6.2 In no event will USL be liable for any special, indirect, incidental, punitive or consequential damages or any other damages whatsoever, howsoever arising in connection with any of the information disclosed or available on its world wide website from time to time, even if USL has been advised of the possibility of such damages.
    6.3 The information may contain technical inaccuracies or typographical errors. Changes are made periodically to the information and USL reserves the right to make any improvements and/or changes to the contents of this site or to any of its products or services described on its web pages at any time and without notice.
    6.4 Reproduction, transfer, distribution or storage of part or all of the contents of the USL web pages in any form without the prior written consent of USL is strictly prohibited. Individual documents in our web pages may be subject to additional terms as indicated in those documents.
    6.5 The contents of this site are protected by copyright and other proprietary rights, which are the property of USL as owner or authorised licensee, and are subject to the following copyright notice.
    6.6 All images and floor plans are indicative, and actual rooms, unless specified, may vary in layout.

    USL. All rights reserved.