Student Accommodation

Terms and Conditions

  • INTERNATIONAL VISA APPLICANTS ONLY

    Before your tenancy period has commenced:

    Should you fail to be granted your Visa before the tenancy agreement has commenced, you must:

    • send an email from the email account you booked with to: [email protected] or to your property email address if already in residence confirming that you have failed to obtain the required Visa and that you wish to cancel the tenancy agreement, stating your full name, details of the property booked; and

    • send the official notification of Visa failure that you have received from UK Visas & Immigration.


    These document(s) must be received by us within 3 calendar days from the date you receive this notification, and MUST be received before 1st September for academic year bookings.

    If this confirmation is not received by this date and your tenancy period has started, you will be required to give 4 weeks notice and liable for the rent from the start of the tenancy, until the end of the notice period.

    Providing we receive the correct documentation in the stated time period, you will be released from the tenancy agreement and your deposit will be refunded.

    After your tenancy period has commenced:

    If your tenancy has already started and you have NOT collected your keys, you will be charged rent from the Tenancy Start Date up to the date you provide evidence that your visa has been refused. This is subject to a 4-week notice period, during which you will remain liable for rent payments.

    If your Visa is revoked after collecting the keys you must notify the property team immediately (within 48 hours of receiving official notification) by emailing [email protected] or your property email address if in residence.

    You will be required to provide written or email confirmation that the Visa has been revoked by providing official documentation from UK Visas & Immigration, and a letter from the University confirming your release and you will be unable to remain at the property.
  • If you’re still waiting for your exam results and you’re not sure whether your place at university is confirmed, don’t worry, you can still apply.

    If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institution is withdrawn by the University or Higher Education Institution because you do not achieve the required entry grades, you will be eligible to be released from this agreement.

    You must provide written evidence from the University that you do not have a place within 3 calendar days of your results being published (and no later than 28th August, whichever date is sooner). We will release you from the contract without penalty and refund the deposit paid.

    You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different university because you have exceeded your expected grades.

    To apply to be released from this agreement in the circumstances referred to above, you must:

    • send an email from the email account you booked with to: [email protected] or to your property email address if already in residence confirming that you wish to cancel your booking, stating your full name, details of the property booked;

    • send the written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment.


    These document(s) must be received by us within 3 calendar days (and no later than 28th August, whichever date is sooner) from the date your results are published.

    On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days.

    If you fail to provide the information within 3 days, you will be required to provide 4 weeks’ notice and will remain liable for any rent due during this notice period.
  • In accordance with the Sanctions and Anti-Money Laundering Act 2018, letting agents are obliged to sanctions check all applicants and guarantors against the UK’s official sanctions list. If a match is found, or even suspected, agents are legally required to report it to OFSI. We will conduct Sanctions, Politically Exposed Persons and other checks on all applicants, tenants, authorised residents, and guarantors, and making an application, moving into a property, or submitting information to support another person’s application as a guarantor confirms acceptance and grants permission to conduct these searches.
  • Deposits vary by property and your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms. For the deposit amount, please see the room page contracts section, under the tenancy price.

    The deposit you pay when making the application cannot be used towards a rent instalment as this is secured with a deposit protection scheme for the duration of your tenancy.

    Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information. The deposit can take up to 28 working days to be credited at the end of your tenancy period.

    All deposits are secured with a deposit protection scheme, such as the Tenancy Deposit Scheme or Safe Deposits Scotland. You will be contacted by the deposit protection scheme and asked to authorise the refund and submit your bank details to them. For this you will require your deposit repayment ID, which will have been sent to you via email at the time of registering your deposit.

    Please be aware, the deposit refund process is managed by the deposit protection scheme and is not able to be influenced by Urban Student Life. Should you have any queries regarding your deposit repayment ID, you should contact the deposit protection scheme directly: Tenancy Deposit Scheme or Safe Deposits Scotland.

    Please note if you ask for your deposit to be repaid to a non-UK bank account, bank charges will apply. All refunds will be processed in GBP (Great British Pounds), and the designated bank account must be able to accept payments in GBP. This policy also applies to any other refunds, such as rental refunds. Please see deposit protection scheme FAQs:
  • In most cases Urban Student Life do not charge a booking fee. When you accept your room offer, you’ll be asked to pay a deposit to secure your room which is secured with a deposit protection service and refunded at the end of your tenancy.

    A small number of properties require an Advance Rent Payment at the time of booking instead of a deposit. This is a small upfront payment that is due when you book your accommodation and will be deducted from your first rental instalment.

    The Advance Rent Payment is non-refundable unless the agreement is terminated in accordance with our standard cancellation terms and conditions.

    The properties that require an Advance Rent Payment instead of a deposit are:

    • Straits Manor

    • Straits Aire

    • Straits Village

    • Straits Meadow

    • Straits Garden

    • Press House

  • Eligibility:

    • UK Residents Only: Prizes are exclusively available to students residing within the United Kingdom.

    • All Homes for Students Brands: This competition encompasses all brands under the Homes for Students umbrella, including Prestige Student Living, EVO Student, Essential Student Living, Universal Student Living, and Urban Student Life, as well as any other trading name or brand of HFS. These brands shall hereby be collectively referred to as 'HFS'.


    Communication:

    • Winner Notifications: Winners will be contacted exclusively through one of the main HFS brand pages: Homes for Students, Prestige Student Living, EVO Student, Essential Student Living, Universal Student Living, or Urban Student Life.

    • No Residency Requirement: Students do not need to be currently living in a HFS property to be eligible for a prize.


    Prize Restrictions:

    • Non-Transferable: Prizes are not transferable to other individuals.

    • No Cash Equivalent: Goods and vouchers issued by HFS have no monetary value and cannot be exchanged for cash or other items.

    • No Combination of Offers: Promotions, offers, or incentives cannot be combined with other similar offers.

    • HFS Reserves the Right: HFS reserves the right to modify the terms, parameters, or availability of promotions, offers, or incentives at any time without prior notice.


    1. The tenant must have a valid tenancy agreement of thirty (30) weeks or more (unless stated otherwise) and have paid the rent due under the tenancy agreement, without any outstanding rent or other sums due to us or the landlord to be eligible to receive any incentive or promotion. If there remains rent or other sums owing for the duration of the Promotion Payment Period, rendering the incentive or promotion unable to be paid during this Period, the incentive or promotion will lapse and it will not be paid.

    2. Withdrawal from the tenancy agreement at any point invalidates all promotions and/or offers and any promotional credit paid, or value of goods given, may be recovered either through cash repayment or from the tenant’s deposit.

    3. For a promotion, offer or other incentive to be valid, the tenant must have complied with all obligations set out in the tenancy agreement or otherwise.

    4. In order for a promotion, offer or other incentive to be claimed, the relevant, valid, and correct promotional code must be entered by the tenant at the time of booking by either entering the code online or submitting the code to an authorised Homes for Students (“HFS”), Prestige Student Living (“PSL”), EVO Student (“EVO”), Essential Student Living (“ESL”), Urban Student Life (“USL”) and/or UKStudenthouses.com (“UKSH”) employee, who is taking the booking. HFS, PSL, EVO, ESL, USL and UKSH, as well as any other trading name or brand of HFS shall hereby be collectively referred to as HFS. A code submitted after the time of booking will not be valid. Incorrect codes submitted FOR ANY REASON will not be valid and will not be eligible for payment. HFS accepts no responsibility for codes not received by us or incorrectly input into the system by the tenant, HFS staff, agents, marketing channels or services, or by any other person or automated system. It is the responsibility of the tenant to ensure the code is correctly input.

    5. If a promotion, offer or other incentive has been claimed and includes the payment of cashback or some other form of financial payment, it is the tenant’s responsibility to ensure the correct payment information is provided to HFS in order for HFS to complete the promotion, offer or other incentive and HFS has no liability for non-payment or non-delivery of any incentive, promotion and/or offer due to incorrect details being provided by the tenant. Any such payments sent to the incorrect bank account will not be recoverable and/or will be subject to a recovery fee. Payments will be made to UK bank accounts only, and it is the responsibility of the tenant to ensure they will have a UK bank account to receive any promotional payment. If no UK bank account is made available for payment before the end of the Promotion Payment Period, the incentive or promotion will lapse and it will not be paid.

    6. HFS will use reasonable endeavours during the ‘Promotion Payment Period’ to reach the tenant to request information to allow it to make payment, fulfil the promotion or offer, or apply the discount, including UK bank account details if applicable. The Promotion Payment Period lasts 3 calendar months from the contract start date which created the eligibility for the promotion. If such information is not received before the end of the Promotion Payment Period following reasonable endeavours by HFS to obtain it, HFS reserves the right to issue an alternative, or withdraw the incentive, promotion and/or offer at its absolute discretion.

    7. Promotions, offers, or other incentives are non-transferable.

    8. Goods and vouchers issued by HFS have no value, are non-transferable and cannot be exchanged for cash or anything else.

    9. The time between correctly accepting any promotion, offer or other incentive and it being credited to your account and/or delivered may vary. HFS shall not be liable for any delays in this regard or for any consequences of any delays, which may occur.

    10. Promotions, offers and/or incentives cannot be used in conjunction with any other promotion, offer and/or other incentive. Attempting to use multiple promotions, offers and/or incentives may result in all promotions, offers and/or incentives being withdrawn.

    11. All promotions, offers and/or incentives are subject to availability and HFS retains total discretion as to whether to honour a promotion, offer and/or incentive or not.

    12. HFS reserves the right to amend the Terms, the parameters of any promotion, offer and/or incentive or to discontinue any and all promotions, offers and/or incentives at any time, without notice.

    13. Claiming any promotion, offer and/or incentive, and/or inputting a promotional code, and/or requesting a promotional code to be input by someone else implies acceptance of the Terms.

    14. Certain promotions, offers and/or incentives are unavailable at certain properties, in certain cities, or on certain room or contract types.

    15. HFS has sole discretion to withhold or cancel the payment and/or delivery of any promotion, offer and/or incentive if the Terms have not been complied with, or for any other reason.

  • If you book your accommodation with Urban Student Life, you may receive a booking incentive.

    • Should the student withdraw from their contract at any point during the contract term, the value of the booking incentive is repayable by the student and may be recovered from any deposit paid.

    • Not in conjunction with any other offer.

    • Subject to availability.

    • All booking incentives are only applicable to ‘full year’ bookings longer than 40 weeks.


    For NHS cashback T&C’s are the same plus the below

    • Student must be able to prove they are studying nursing or other relevant medical course, eligibility is subject to property manager approval.

  • Howden for Students, the new name for My Endsleigh.


    Your contents. Covered.

    By partnering with Howden, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you. Don’t forget to register with Howden for Students to access your cover.

    It is important all students confirm their cover to ensure you understand what is and isn’t covered.

    You can do this by downloading the Howden for Students app and registering. Once you do this you will be entered into a prize draw to win £50 a week for a WHOLE YEAR!*

    Visit Howden for Students to:

    • View what is and what is not covered

    • Get claims support

    • Personalise cover

    • Access rewards

    • Access wellbeing support


    Endsleigh QR code

    Want to know what the app does? Take a look…


    Available at the below properties only:


    *Terms and conditions apply. To see if a property offers contents insurance with Howden for Students, please visit its property page's More Info section. To access the property page, search the property by name here and click it's name once found.
  • A summer booking is defined as any booking starting and ending between the 1st June and 30th September (inclusive), outside of the normal academic year allocations and pricing structure operated by Homes for Students or Urban Student Living.

    Anyone booking a short stay at a Homes for Students or Urban Student Living property during the summer period can save up to 20% on our standard pricing.

    • 0-4 week stay - Standard Summer Pricing

    • 4-6 week stay - Save 10%

    • 6 weeks+ - Save 20%


    Current students (extending their stay at a Homes for Students or Urban Student Living property) can save up to 33% (based on our standard pricing) when booking 6 weeks inclusively at their property. Ask a member of the team for more information.

    0-6 weeks extension - Save 10% 6+ weeks extension - Save 33%

    These summer prices do not include any other incentives or promotions which may or may not be offered separately, and availability can be confirmed by the property teams on enquiry.

  • 27/01/2021

    CONTENTS

    1. The Promoter

    2. The Promotion

    3. How to Enter

    4. Eligibility

    5. Prizes

    6. Winners

    7. Claiming the Prize

    8. Data Protection and Publicity

    9. General


    1. The Promoter
    The promoter is: Homes for Students Ltd, The Innovation Centre, Hornbeam Park, Hookstone Road, Harrogate, HG2 8QT.

    2. The Promotion
    2.1. The title of the Promotion ss Grab & Grand Giveaway & £20 voucher for each booker throughout February 2021.
    2.2. Any student who books or rebooks their accommodation from 00:00 on 1st February 2021 to 23:59 on 28th Feb 2021 will automatically be entered into the Grab a Grand Giveaway.
    2.3. Bookers throughout February 2021 will also receive a £20 Love2Shop E-Voucher within 5 days of completing their booking (deposit paid and tenancy agreement electronically accepted/signed).
    2.4. Love2Shop vouchers will be issued on a first come-first-served basis and are subject to availability and budget cap. Once the cap per property is reached, this part of the Promotion will cease. The Amazon voucher draw remains unaffected.
    2.5. The competition runs across the following Homes for Students Ltd brands:
    a. Homes for Students
    b. Prestige Student Living
    c. Essential Student Living
    d. Urban Student Life
    e. The Toybox
    f. UrbaLife
    g. Future Generation
    h. Bowline
    i. Aspen Student Life
    j. Beton House

    3. How to Enter
    3.1. The Promotion will run from 00:00 on 1st Feb 2021 to 23:59 on 28th Feb 2021 (the Promotion Period).
    3.2. Students making a booking for 2021-22 academic year during February 2021 are automatically entered into the Grab a Grand Giveaway Promotion.
    3.3. A ‘booking’ is where a deposit has been paid and a tenancy agreement signed or electronically accepted online.

    4. Eligibility
    4.1. Students must have paid their deposit and electronically accepted/signed a tenancy agreement for a 2021-22 academic year booking to be eligible to win one of the five £1000 vouchers.
    4.2. The winners of the competition must have paid rent due in accordance with their tenancy agreement before their prize will be issued.
    4.3. The winner of the competition must live in a property managed by Homes for Students Ltd.
    4.4. Winners must give unconditional permission for their names and photograph images to be used in any promotion as prescribed by the Promoter.
    4.5. Students who have debt outstanding from any previous bookings are not eligible to win.

    5. Prizes
    5.1. There are 5 main prizes available in the Promotion across all Homes for Students Ltd PBSA brands stated in point 2.5.
    5.2. There are 5 prizes of a £1,000 Amazon voucher.
    5.3. There is no cash alternative for the prize.
    5.4. The prizes will be supplied by the Promoter.
    5.5. The Promoter reserves the right to substitute the prize with an alternative prize of equal or greater value if circumstances beyond the Promoter's control makes it necessary to do so.
    5.6. The prize is not negotiable or transferable.
    5.7. Winners must respond to the email/phone call notification that they are a winner within 7 days. The Promoter will use all reasonable endeavours to contact the winners. Students booking for the 2021-22 academic year during the Promotion Period will receive a £20 Love2Shop voucher, subject to availability and budget cap. Love2Shop vouchers are issued on a first come-first served basis and this part of the Promotion will cease when the budget cap is reached.
    5.8. Prize List
    a. 5 (five) £1,000 Amazon Vouchers
    i. issued to the winner after rent due in accordance with the tenancy agreement has been paid and subject to the eligibility criteria.
    b. £20 Love2Shop voucher1st come 1st serve basis/subject to availability.
    i. The voucher will be issued as an e-voucher code once the 2021-22 academic year booking has been completed (deposit paid and agreement accepted/signed).
    ii. The e-voucher code will be issued within 5 days of the booking being completed (deposit paid and agreement accepted/signed).
    iii. Each property has a budget cap; once the cap is reached no further £20 Love2Shop vouchers will be available at that property.
    iv. Other booking incentives (eg. cashback) will still apply where this is stated.
    v. Eligibility for any other applicable promotions will continue throughout the Promotion Period.
    vi. If the booking is cancelled at any point, the value of the Love2Shop voucher will be deducted from the student’s deposit.

    6. Winners
    6.1. The promoter will contact each of the 5 winners personally via email and phone and will make all reasonable endeavours to contact the winners.

    7. Claiming the Prize
    7.1. The prize may not be claimed by a third party on the winner’s behalf.
    7.2. The Promoter will make all reasonable endeavours to contact the winner. If the winner cannot be contacted, is not available, is not eligible, or has not responded to claim their prize within 7 of days of the initial contact, the Promoter reserves the right to re-draw the
    prize and offer the unclaimed prize to another prize draw participant.
    7.3. If the winner does not subsequently pay rent in accordance with the tenancy agreement, move in to the property, or becomes ineligible, the Promoter reserves the right to re-draw the prize and offer it to another prize draw participant.
    7.4. The Promoter does not accept any responsibility if an individual is not able to take up the prize, if the notification is not received within the allotted time limit, or for any other circumstance that prevents the winner claiming the prize.

    8. Data Protection and Publicity
    8.1. The winners’ names and accommodation name will be utilised on Homes for Students Ltd’s social media and other promotional channels.
    8.2. The winners’ social media handles will be used on Homes for Students Ltd’s social media and other promotional channels with permission from the winner.
    8.3. By claiming a £1000 Amazon voucher, the winner agrees that their data may be used in this way.

    9. General
    9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.
    9.2. The Promoter’s decision is final.
    9.3. Nothing in this Promotion affects or alters the terms of your Tenancy Agreement, or any clauses within it.
  • CONTENTS 

    1. The Promoter

    2. The Competition

    3. How to Enter

    4. Eligibility

    5. The Prize

    6. Winners

    7. Claiming the Prize

    8. Data protection and Publicity

    9. General


     

    1.                 The Promoter


    The promoter is: Homes for Students Ltd, The Innovation Centre, Hornbeam Park, Hookstone Road, Harrogate, HG2 8QT.

    1.                 The Competition


    2.1               The title of the competition/prize draw is Love Where You Live? Rebooker Prize Draw (Canterbury Student Village)

    2.2               Any student who rebooks their accommodation from 00:00 on 1st Feb 2021 to 23:59 on 31st March 2021 will automatically be entered into the prize draw/Competition

    2.3               The competition is specific to the following Homes for Students Ltd brand and property : USL - Canterbury Student Village

    1.                 How to Enter


    3.1 Any student that rebooks a room at Canterbury Student Village will automatically be entered into the prize draw. A ‘booking’ is a tenancy agreement accepted online and deposit paid.

    1.                 Eligibility


    4.1               Students must have paid their deposit and electronically accepted/signed a tenancy agreement in order to be eligible to win the prize.

    4.2               The winners of the competition must have moved into the property and paid any rent due before their prize will be presented. winners give unconditional permission for their names and photograph images to be used in any promotion as prescribed by the promoter.

    1.                 Prizes


    5.1               There is one prize and only the property stated in point 2.3 is included.

    5.2               Each bundle consists of a variety of items which are listed in point 5.8.

    5.3               Prizes are subject to availability. There is no cash alternative for the prize.

    5.4               The prizes will be supplied by the Promoter.

    5.5               The Promoter reserves the right to substitute the prize with an alternative prize of equal or greater value if circumstances beyond the Promoter's control makes it necessary to do so.

    5.6               The prize is not negotiable or transferable.

    5.7               In order to claim the prize, you must respond to the email/phone call notification informing you are one of the selected winners within 7 days.

    5.8               Colours of prizes are not guaranteed.

    5.9               Prize List

    PRIZE

    1 x Ipad Air 4th Generation  

    1.                 Winners


    6.1               The promoter will contact the winner personally, directly via email and phone and will take all reasonable steps to contact the winners within the set 28 day period stated in 5.7.

    1.                 Claiming the Prize


    7.1               The prize may not be claimed by a third party on the winner’s behalf.

    7.2               The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available, or has not claimed their prize within 7 of days of the email/phone call notification, the Promoter reserves the right to re-draw the prize and offer the unclaimed bundle to another prize draw participant.

    7.3               If the winner does not subsequently move in to the property or rent has not been paid in accordance with the tenancy agreement, the Promoter reserves the right to re-draw the prize and offer it to another prize draw participant.

    7.4               The Promoter does not accept any responsibility if you are not able to take up the prize, if you do not receive the notification within the allotted time limit, or for any other circumstance that prevents you claiming the prize.

    1.                 Data Protection and Publicity


    8.1               The winners’ names and accommodation name will be utilised on Homes for Students Limited’s social media and other promotional channels to promote who has been selected from the prize draw. By claiming a prize, you agree that your data may be used in this way.

    8.2               The winners’ social media handles will be used on Homes for Students Limited’s social media and other promotional channels with permission from the winner.

    1.                 General


    9.1               The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

    9.2               The Promoter’s decision is final.

    9.3               Nothing in this promotion affects or alters the terms of your Tenancy Agreement, or any clauses within it.
  • 1.1 Booking Options
    There are three options for booking accommodation with Urban Student Life (USL):

    1.1.1 Web Direct
    To make a booking online, you will need to select the property and room type you wish to book and follow the on-screen instructions to complete your booking. You will be completing an electronic Assured Shorthold Tenancy Agreement (AST), and during this process you will need to supply all relevant documentation. Your window of time when booking online will be limited to four (4) hours from the start of the booking process to complete the AST; this applies to you and your UK Guarantor (if applicable). If you do not complete the AST in this time, it will be deleted and you will need to restart the booking process.

    1.1.2 Via Accommodation Team
    To make a booking, you are required to select your room type via our accommodation page. Once we have received your enquiry, you will be invited to complete an electronic AST, which will be issued to the email address you have provided. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days, or 2 calendar days during peak times, to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST will be cancelled.

    1.1.3 Third Party Agent
    To make a booking via a third party agent, you will need to follow their booking process. When the third party agent has processed your booking, you and your UK Guarantor (if applicable) will be required to complete an AST, which will be issued to the email address provided during the agent booking process. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days to complete your AST (the expiry date will be shown on your application). If you or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST may be cancelled.

    Please note that third party agents may require you to pay booking/application fees direct to them, as well as subscribe to their own terms and conditions and USL shall have no liability for refunds of application fees paid to third party agents. Check with the agent you are booking with for this information. USL shall have no liability for the conduct of any of the third party agents you have chosen to book through.

    An AST is a legally binding document, and tenants and UK Guarantors (if applicable) should read this document carefully before agreeing to the terms of the agreement.

    1.2 Acceptable documents during Tenancy Application:

    Tenant

    • Identification: passport, driving licence or photographic national identity card

    • Student status: valid student identity card or offer/acceptance letter from university/college


    UK Guarantor

    • Identification: passport, driving licence or photographic national identity card

    • Proof of income: pay slip or bank statement (showing incoming salary)

    • Proof of address: mortgage statement or utility bill


    All acceptable documents must be in English. USL reserves the right to reject any documentation that is not in English, or that is unclear.

    All booking applications are subject to passing Right to Rent Checks. For more information, see www.gov.uk/landlord-immigration-check.

    USL will review your signed AST and email you a countersigned AST confirming your booking. A member of the accommodation team will contact you if we are unable to countersign the AST, and they will inform you of the reason(s) why.

    1.3 Booking Fee
    To book a room, create an online account and select ‘book now’. You can choose the property, your room and the required tenancy length, then pay your deposit and accept the room offer within a few minutes.

    If you have any special requests or requirements please use the 'create application' route instead.
  • You have two payment options:
    1. Pay in full
    2. Instalments

    Direct Debit For all our properties, we request you set up a Direct Debit from a UK bank account. A Direct Debit mandate will be sent with your AST and rent payment schedule. There is no charge for this service.

    Payments via Credit or Debit Card

    It is the tenant’s responsibility to ensure funds are available to cover rental amount(s) in line with published payment terms (see 2.1 Instalment Schedules); we strongly recommend that you apply for Student Finance well in advance if you are relying on this to cover rental amount(s). Non-payment will be treated in line with the USL debt collection procedure (details of which are available on request).

    2.1 Instalment Schedules

    Payment in Full

    This will be taken in August, or if booked in or after August, prior to the AST start date.

    Payment in Instalments (requires a UK Guarantor)

    If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.
    If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 1 month prior to your contract start date.
    Please note you must have paid the rent due by the time you arrive to check in.
  • If you wish to secure your accommodation with us and you are planning to pay your rent in instalments, we ask that you provide a qualified UK Guarantor. A Guarantor is a responsible person who agrees to pay any outstanding rent and associated rent recovery costs for the tenant for whom they are acting as Guarantor, should the tenant fail to keep up with the rent payments for the accommodation. The agreement is a legally binding document and should not be signed lightly.

    Providing a Guarantor is common practice in the UK and provides USL with the security and knowledge that the rent will be paid in full.

    USL will carry out all necessary credit checks as prescribed by law and will reserve the right to reject nominated Guarantor applications if the requested information is not provided and the nominated Guarantor does not meet the minimum requirements. The minimum requirements for a Guarantor are:

    • UK resident for a minimum period of 3 years with permanent address in the UK

    • In full-time employment (earning a minimum of thirty [30] times the tenant’s monthly rent)


    “Housing Hand” can act as your guarantor if you do not have a qualified UK Guarantor. The Housing Hand guarantor service can be selected during your tenancy application. For more information on Housing Hand, please visit www.housinghand.co.uk.  



  • Our full termination policy is detailed for you within the booking section of our website. You can also read it on the Documents page.

    Please read it carefully and ensure that you fully understand it.

    You can cancel your booking up to 7 days after you accept your offer or pay your deposit (the Initial Cancellation Period), providing you have not already moved in to the property and we will refund your security deposit in full. Deposits will normally be refunded within 28 working days of cancellation, however our legal obligation as a landlord is to secure all deposits with a third party protection scheme. In the event that your deposit has already been sent to the protection scheme by the time you cancel your booking, your refund could take up to 60 days to be refunded due to the protection scheme’s processing period and your deposit refund will come directly from them – you will need your repayment ID which will be sent to you directly by the protection scheme. If the deposit has already been sent to the deposit protection scheme, unfortunately, we are unable to influence their processing time.

    If you cancel your booking after the 7 day Initial Cancellation Period, you will remain liable for the weekly rent (for each and every week or part week) until we are able to re-let the room. If we are able to re-let the room we will release you from the agreement upon payment of a £50 variation of contract fee which we will recover by retaining part or all of your deposit. If you have paid a lower deposit amount, that’s the amount that will be retained.



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