The Next Generation Student Accommodation

Terms and Conditions

1. Booking a Room
1.1 Booking Options
1.1.1 Web Direct
1.1.2 Via Accommodation Team
1.1.3 Third Party Agent
1.2 Acceptable Documents during Tenancy Application
1.3 Booking Fee
2. Payment Methods
  2.1 Instalment Schedule
3. Guarantor Service
4. Cancellation Policy

  4.1 14-day cooling off period
  4.2 After 14-day cooling off period
  4.3 After check-in
  4.4 Cancellation by USL, or Landlord
  4.5 No Place, No Stay
5. General Terms
6. Legal Disclaimer
1. Booking a Room

1.1 Booking Options
There are three options to book accommodation with Urban Student Life (USL);

1.1.1 Web Direct

To make a booking online you will need to select the property and room type you wish to book and follow the on-screen instructions to complete your booking. You will be completing an electronic Assured Shorthold Tenancy Agreement (AST) during this process and will need to supply all relevant documentation. You will have two hours from the start of the booking process to complete the AST – this applies to you and your UK Guarantor (if applicable), if you do not complete the AST in this time it will be deleted and you will need to restart the booking process.

1.1.2 Via Accommodation Team

To make a booking, you are required to select your room type via our accommodation page. Once we have received your enquiry, you will be invited to complete an electronic AST to the email address you have provided. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days to complete your AST (the expiry date will be shown on your application). If you, or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST will be cancelled.

1.1.3 Third Party Agent

To make a booking via a third party agent, you will need to follow their booking process. When the third party agent has processed your booking, you and your guarantor (if applicable) will be required to complete an AST which will be issued to the email address provided during the agent booking process. You will be required to provide all the relevant information requested during your online tenancy application. You will have up to 7 calendar days to complete your AST (the expiry date will be shown on your application). If you, or your UK Guarantor (if applicable) have not signed and provided the requested documents, your AST will be cancelled.

Please note; third party agents may require you to pay booking/application fees direct to them, as well as subscribe to their own terms and conditions. Check with the agent you are booking with for this information.

An AST is a legal document – tenants and UK Guarantors (if applicable) should read this document carefully before agreeing to the terms of the agreement.

Our tenancy platform is powered by TenancySign.  USL will create an account for you on TenancySign.  By sending us your booking or booking via our website you confirm agreement with TenancySign website terms, privacy policy, & acceptable use policy.

1.2 Acceptable documents during Tenancy Application:

  • Identification: passport, driving licence, or photographic national identity card
  • Student Status: valid student identity card, or offer/acceptance letter from university/college
UK Guarantor
  • Identification: passport, driving licence, or photographic national identity card
  • Proof of income: pay slip, or bank statement (showing incoming salary)
  • Proof of address: mortgage statement, or utility bill
All acceptable documents must be in English. USL reserves the right to reject any documentation that is not in English, or that is unclear.

All booking applications are subject to passing Right to Rent Checks. For more information, see

USL will review your signed AST and email you a countersigned AST confirming your booking. A member of the accommodation team will contact you if we are unable to countersign the AST and they will inform you of the reason(s) why.

1.3 Booking Fee

To confirm your booking with USL, you will be asked to agree to an AST provided by “StuRents” and you will pay £250.00, £20.00 of which is a non-refundable fee. The remaining £230.00 is converted to your refundable deposit after your AST has been countersigned by USL and is protected with “MyDeposits” (an independent government-approved tenancy deposit protection scheme). Your deposit will be refunded to you at the end of your tenancy if there are no outstanding arrears and no damage to your room and/or communal areas.

Please note that there is a surcharge of upto 1.05% + 10p for payments made by a United Kingdom (UK), or European Union (EU) debit or credit card, and upto 2.55% + 17p surcharge for payment made by a non-UK/EU debit or credit card.

Signing an AST and making a payment of £250.00 ensures your selected room type is held for you. Once your tenancy is signed by all parties – Tenant, Guarantor (if applicable) and USL – your booking will be confirmed.

Once USL has signed your AST, you will be sent a rent payment schedule and instructions on making your rental payment(s); see “Payment Methods”. You will not be able to move into the property if you do not pay the rent specified on your rent payment schedule.

Please note that for the Guarantor signature, a non-refundable £1.00 fee is taken to verify the signatory as the payee.

2. Payment Methods

Payment options:

1. Pay in Full – receive a 2% discount on tenancies of 44 weeks, or more*
2. Instalments (choice of 9 or 4 instalments)

*Only valid for direct bookings via “web direct” or “the accommodation team”.

Direct Debit
For all our properties, we request you set up a Direct Debit from a UK bank account. A Direct Debit mandate will be sent with your AST and rent payment schedule. There is no charge for this service.
UK GBP Payments via Credit, or Debit Card
There is a 0.28% + 24p surcharge for Debit Card and 1.05% + 10p surcharge for Credit Card, for this service. If you book accommodation 14 calendar days prior to your check-in date, you will be required to pay using a Credit, or Debit card via our online process.
Non-GBP Payments via Credit, or Debit Card  To pay in a currency other than British Pounds Sterling (GBP), you will be required to pay with a Credit, or Debit card via our online process. There is a 1.78% + 30p surcharge for Debit Card and 2.55% + 17p surcharge, for this service.

USL does not accept cash payments, or cheques. Credit/debit card payments cannot be taken over the phone, or at the accommodation reception.

It is the tenant’s responsibility to ensure funds are available to cover rental amount(s) in line with published payment terms (see 2.1 Instalment Schedules); we strongly recommend that you apply for Student Finance well in advance if you are relying on this to cover rental amount(s). Non-payment will be treated in line with the USL debt collection procedure (details of which are available on request).

2.1 Instalment Schedules

Payment in Full

Taken on 9th August, or if booked in/after August, taken prior to the AST start date.

Payment Instalments (requires a UK Guarantor) 

9 Instalment Option: 
August:          10% of total rent
September:    10% of total rent (or 20% if booked after August 14th)
October:         10% of total rent
November:     10% of total rent
December:     10% of total rent
January:        10% of total rent
February:       10% of total rent
March:            10% of total rent
April:               20% of total rent

4 Instalment Option:

August:          10% of total rent (or before AST start date)
September:    34% of total rent
January:        34% of total rent
April:               22% of total rent 

The payment dates outlined in your contract are fixed and cannot be changed, please ensure you will have the necessary funds in your account on the date rent is due for payment.

If you fail to make your first/full instalment payment on time, USL reserve the right to cancel your booking after 14 calendar days that the payment was due on. Your booking fee/deposit will not be returned.

3. Guarantor Service

If you wish to secure your accommodation with us and you are planning to pay your rent in instalments, we ask that you provide a qualified UK Guarantor. A Guarantor is a responsible person who agrees to pay any outstanding rent and associated rent recovery costs for the tenant for whom they are acting as Guarantor. The agreement is a legal document and should not be signed lightly.

Providing a guarantor is common practice in the UK and provides USL with the security and knowledge that the rent will be paid in full.

USL reserves the right to reject nominated Guarantor applications if the requested information is not provided and the nominated Guarantor does not meet the minimum requirements. Minimum Requirements for Guarantor; 
  • UK resident
  • Homeowner
  • In full time employment (earning a minimum of 30 [thirty] times the tenant monthly rent)

Housing Hand can act as your guarantor if you don’t have a qualified UK Guarantor. The Housing Hand guarantor service can be selected during your tenancy application. For more information on Housing Hand, please visit 

4. Cancellation Policy

4.1 Cancellations within the 14-day cooling off period
If you choose to cancel your booking with USL, and you have not seen the accommodation, you have 14 calendar days after signing your AST to do so.

If you made your booking fewer than 14 calendar days before your AST start date, you may cancel your booking until the earlier of (a) 14 calendar days after signing your AST, or (b) the date you actually check in. 

You may request to cancel your booking by sending an email to;

USL will refund your booking fee (less £20.00 administration fee) within ten working days of accepting your cancellation. International bank transfers can take longer to process funds and incur a transfer fee.

4.2 Cancellations after the 14-day cooling off period
You will not be able to cancel after the 14-day (calendar days, not working days) cooling off period has ended. You and your Guarantor (if applicable) will be required to meet the obligations set out within your AST. Under exceptional circumstances, USL may agree to cancel your AST (if a termination is agreed by USL, no refund will be issued on the monies received).

Please send cancellation requests to;

4.3 Cancellations after you have moved into the accommodation
We hope you speak to our local property manager if you are thinking about leaving your accommodation. If you do decide to leave your accommodation during your contracted term, the landlord may agree to release you from your contract, providing the conditions set out below are met:
• You find a suitable replacement (who must be enrolled as a full-time student at a local university, or college) to take a new tenancy agreement for your room for the remaining period of your contract. 
• The incoming tenant must enter into an AST with USL, providing the relevant requested documents, and where relevant also providing a suitable UK Guarantor.
• Refunds due will not be processed until the incoming tenant taking over the contract has signed the AST, paid and moved into the accommodation.
If you fail to find someone to take over your tenancy, you and your guarantor (if applicable) will be responsible for paying the full rent until the end of your contracted time at the accommodation.

4.4 Cancellations by USL, or the Landlord
Our terms and conditions require you to sign your AST within the period specified on your electronic AST (normally within 7 calendar days). If you and your Guarantor (if applicable) fail to sign your AST within this timescale, your AST will be automatically cancelled.

If for any reason we are not able to offer you accommodation once your AST is fully signed, we will contact you as soon as possible detailing the reasons why, or offering an alternative solution. If we cannot offer an alternative, or the alternative is not suitable, we will refund all monies paid to USL.

4.5 First year students who do not get a place at university: “No Place, No Stay”
This offer is applicable to undergraduate first year students only.

If you are a prospective first year undergraduate student, and your offer of a place at your preferred university/higher education institution is withdrawn as a result of not achieving the required entry grades, you will be eligible to receive a refund of your booking fee minus a £20 administration fee, provided you have signed up to the policy; check this with your accommodation team directly. 

You may also be eligible to cancel under “No Place, No Stay” if you choose to go to a different university in a city that does not have availability in a USL property because you have exceeded your expected grades.

To cancel under “No Place, No Stay”, you must supply either (a) a copy of a written rejection letter from your chosen university/college, or UCAS, which confirms that the results you required for acceptance were not achieved; or (b) a copy of the proof of acceptance to a new university by UCAS adjustment. This must be received by USL within 7 calendar days of the date on which your results are published. On receipt of the required documentation, the agreement will be cancelled with a refund of your booking fee minus a £20 administration fee.
General Terms
This website is owned by USL Ltd (“USL”), whose Registered Office is 28 Bolton Street, London, W1J 8BP. Company No: 7132365. 
5.1 Except where expressly indicated, nothing on this website constitutes an offer to enter into legal relations, including but not limited to contractual obligations.
5.2 While USL takes care and every precaution to ensure that the information contained on this website is accurate and up-to-date at the time of updating, which shall be carried out from time to time as USL sees fit, the information on this website is disclosed "as is" and without any warranty of any kind. USL accepts no responsibility or liability for any loss or damage howsoever caused as a result of any information contained on this website.
5.3 USL is not responsible for and makes no endorsement or certification as to the integrity or accuracy of the contents of any third party information included on this website. USL recommends that you verify such information with these parties directly.
5.4 USL is not responsible for the content of any external sites. Any links to external sites from this one are undertaken at your own risk and without reliance upon any information, representation or certification from USL, its employees or agents.
5.5 References to any product or service that has been or may be provided by USL or any third party company shall not constitute promises as to the availability of such products or services at any time. USL reserves the right to make any improvements in and/or changes to products and services described on this website at any time without notice.
5.6 Please note that any personal information you provide may be used by USL or our agents for the purpose of customer/client administration as defined by the Data Protection Act 1998. If you do not wish your personal information to be used for this purpose, please indicate this by ticking the appropriate box when submitting your details.
5.7 Except as indicated, USL or its subsidiaries own the copyright to or valid licence in the contents of this website. All rights are reserved in respect of all trademarks, trade or brand names registered or otherwise, owned or held by USL.
5.8 This site is operated and controlled in the United Kingdom and is governed by English law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. 

6. Legal Disclaimer
By accessing the USL webpages, you agree to the following terms. Please note that you must not access our pages if you do not agree to all the terms below in their entirety.
6.1 The entire contents of any and all information published on the world wide web by or on behalf of USL is provided "as is" without warranty of any kind. Notwithstanding the above, and to the fullest extent allowed by law, USL hereby disclaims all warranties and conditions with regard to the contents of this information, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement, except where such disclaimers are held to be legally invalid.
6.2 In no event shall USL be liable for any special, indirect, incidental, punitive or consequential damages or any other damages whatsoever, howsoever arising in connection with any of the information disclosed or available on its world wide website from time to time, even if USL has been advised of the possibility of such damages.
6.3 The information may contain technical inaccuracies or typographical errors. Changes are made periodically to the information and USL reserves the right to make any improvements and/or changes to the contents of this site or to any of its products or services described on its web pages at any time and without notice.
6.4 Reproduction, transfer, distribution or storage of part or all of the contents of the USL webpages in any form without the prior written consent of USL is strictly prohibited. Individual documents in our webpages may be subject to additional terms as indicated in those documents.
6.5 The contents of this site are protected by copyright and other proprietary rights, which are the property of USL as owner or authorised licensee, and are subject to the following copyright notice.
6.6 All images and floor plans are indicative, and actual rooms, unless specified, may vary in layout.

USL. All rights reserved.

Need help?

Helpful advice If you need help with bookings or have any questions, please call.

0843 508 2018

or click here to email us


Register Keep up-to-date with all our latest news and offers and be the first to hear about brand new USL Study Hotels.